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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Hunsucker

March 28, 2025

5  out of  5
rating by John Hunsucker
"Kyle was very helpful and friendly. He walked me through the whole process of returning back to State Farm. I regret I left but now I’m back home thank you Kyle and thank you Lisa Blackwell State Farm."
We responded:
"Welcome home, John!!! We are so happy to have you back!! Thank you for the review and for allowing us to assist with your insurance needs. We are here when you need us. "
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Mario AntonioSalinas

March 23, 2025

1  out of  5
rating by Mario AntonioSalinas
"Canceled my policy and the front office worker very unprofessional I explained I wanted to cancel my policy and he said done! And I ask of there was a confirmation and he said your done with us! Very un professional rude way to handle customers just because they are moving insurance. Being charged 153$ on a Chevy Silverado 06"
We responded:
"Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience. This is not the standard we aim for. NC has changed requirements and a signature is not required to cancel a policy which is why there is not printed document. I am truly sorry this was not conveyed to you. Your rate is based on the type of coverage you chose, driving record and and driving experience. Unfortunately, locally we cannot control the rate. Please give me a call at 336-625-4300 and I can review your coverage and discounts. Thank you for helping us to be better. "
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Levi App

March 14, 2025

5  out of  5
rating by Levi App
"I was super impressed with their costumer service. Kyle helped me figure out quotes for both my cars and he was super kind and helpful. He answered all my questions and explained everything very thoroughly. This is a great location for getting your questions answered and try to get the cheapest price."
We responded:
"Thank you so much for your fantastic review, Levi! We're thrilled to hear that you enjoyed our service. Our team works hard to provide the best experience possible, and it's wonderful to know that it resonated with you. We look forward to serving you again soon!"
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Lena Spencer

March 14, 2025

1  out of  5
rating by Lena Spencer
"Horrible insurance company and horrible agent!!! I was with them for one month and it was the most stressful, unorganized, unprofessional interaction I have ever had. Not only so they screen your calls and won't answer, but the lack of care that they give to the insured is a travesty!!! I will NEVER DO BUSINESS WITH STATE FARM AGAIN!!"
We responded:
"Thank you for your feedback. We are sorry to hear your experience did not meet your expectations. However, we believe there may been some misunderstandings regarding your policy and phone screening. Our goal is to provide excellent service, and we would appreciate the opportunity to discuss this further. Please reach out to me directly at 336-625-4300. Thank you for helping us improve!"
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ramiro serrato

March 12, 2025

5  out of  5
rating by ramiro serrato
"I spoke with Celeste Martinez she has resolved all my insurance needs very nice person and explain to you. Everything highly recommend speaking with her."
We responded:
"Thank you for the great review Ramiro! We look forward to taking care of all your insurance needs and here when you need us. "
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Travis Howell

March 11, 2025

5  out of  5
rating by Travis Howell
"I was in need of car insurance and Kyle was excellent! He helped me get the best deal possible and was able to answer any and all of my questions. I’m happy to be with State Farm! Thanks!"
We responded:
"Thank you Travis for the review. We are honored you allowed us to help with your car insurance. We are here to answer any of your questions or concerns and look forward to assisting you with all your insurance needs! "
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MARK JOHNSON

March 4, 2025

5  out of  5
rating by MARK JOHNSON
"I have been dealing with Kyle and he has been the best agent I believe I have ever dealt with and saved me a small fortune on my Insurance needs. Great agent and he puts in the work for you. Very pleased."
We responded:
"Thank you Mark for the kind words!! We are so pleased we were able to help with your insurance needs. We look forward to serving you and here when you need us. "
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Hortencia Mendoza

February 18, 2025

5  out of  5
rating by Hortencia Mendoza
"Celeste Martínez!!muy buena en su trabajo me ayudó en todas mis dudas sin lugar a dudas muy recomendada excelente trabajo👍👍👍"
We responded:
"Gracias por su comentario Hortencia. Nos alegra saber que tuvo una gran experiencia. A Celeste le encanta lo que hace y ayudar a los clientes."
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Mark Tinnell

February 14, 2025

5  out of  5
rating by Mark Tinnell
"Celeste Martinez was so helpful and patient with me straightening out my problems I caused myself from taking too long to get my last bill paid in a timely manner. Everything is okay now. Everyone else in the agency has been the same way. I have been glad to do business with the agency after every transaction I have had with them. Good people 😎"
We responded:
"Thank you Mark for your feedback. We are honored you allow us to handle your insurance needs. We look forward to continued relationships with you!"
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Patricia Talley

February 8, 2025

5  out of  5
rating by Patricia Talley
"Celeste Martinez is a person who provides exceptional customer service. She is knowledgeable and willing to go the extra mile to ensure you understand your policies."
We responded:
"Thank you Patricia for your review. Customer service is extremely important to us and we are happy you are please not only with the service but your policy as well. Thank you for allowing us to assist with your insurance needs and look forward to servicing you. "
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mike blash

January 31, 2025

5  out of  5
rating by mike blash
"Micaela Curry was the greatest simply just awesome, everything was done in a timely manner, she explained everything to me , so professional, I’m so glad that dhe helped me in changing my property and auto insurance, it was a smooth transition. 10 stars and 10 👍🏼"
We responded:
"Thank you Mike for the review. We are thrilled you had a great experience with Micaela. We look forward to assisting you further and are here when you need us. "
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Mercedes Gutierrez

January 20, 2025

5  out of  5
rating by Mercedes Gutierrez
"Insurance agent Ashley is always respectful, diligent and courteous when I call for insurance questions or updates. I’ve also spoken to others in this office and I have to say this office has an EXCELLENT TEAM! 1/20/25- I guess Google does not let me add another 5 stars. A year later after my first review and I still get excellent customer service! Celeste is an outstanding agent and an asset to this office!"
We responded:
"Thank you Mercedes for taking the time to leave a review. You are important to us and we want to make sure we give you the best service"
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Hannah Poplin

January 15, 2025

5  out of  5
rating by Hannah Poplin
"I wanted to give a shout out to Micaela as she helped look into a quote today. She was very professional and helped answer questions I didn’t even know I had!"
We responded:
"Thank you for your 5-star review! We're thrilled to hear you had a great experience with Micaela and look forward to service you in the future "
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Mary Joyce Masters Marks

January 15, 2025

5  out of  5
rating by Mary Joyce Masters Marks
"I really did appreciate how helpful Kyle Nelson was in updating my auto and renters insurance policy. He made it very easy even though I had a lot of questions to ask so that I could better understand the difference in coverage details. Thank you for your help. Sincerely , Mary J Masters-Marks"
We responded:
"Thank you so much for your kind words, Mary! We're thrilled to hear that you loved Kyle's service. Your satisfaction means the world to us, and we can't wait to serve more in the future "
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Allison Kauffman

January 3, 2025

5  out of  5
rating by Allison Kauffman
"Paulene at Statefarm has been so helpful! 10/10 recommend Lisa Blackwell as your insurance proceder!"
We responded:
"Thank you Allison for the review. We are honored to assist you with your insurance needs. Please know we are here when you need us and look forward to serving you!"
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Brandy Houghtalen

December 23, 2024

5  out of  5
rating by Brandy Houghtalen
"Kyle was a great help, I lost my insurance Friday and worried about this Christmas season and how I was gonna manage everything but he helped me figure it out and got me coverage starting today. Thank you so much for providing a great family feeling. Kyle made me relax and realize this wasn't going to end what I need."
We responded:
"Thank you Brandy for the five star review. We are so glad Kyle was able to take the worries and stress away from finding the perfect insurance policy. We are here to help you with future insurance needs!"
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hannah hall

December 20, 2024

5  out of  5
rating by hannah hall
"Switching my auto insurance to State Farm was an absolute breeze thanks to Kyle. From start to finish, he was professional, knowledgeable, and incredibly responsive. He took the time to explain all my options, answer my questions, and ensure I got the best coverage for my needs at a competitive rate. The process was quick and seamless, and I felt confident in my decision thanks to Kyle's expertise and attention to detail. If you're considering a switch, I highly recommend working with Kyle—he truly makes the experience stress-free and enjoyable!"
We responded:
"Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with Kyle. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!"
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Gisell Munoz

December 16, 2024

5  out of  5
rating by Gisell Munoz
"I’ve always had a great experience with this agency, especially with Celeste! I’ve been with Statefarm about 5 years now and Celeste has always been very welcoming, kind, and helpful. She does a great job at explaining things and getting you solutions! Shes also bilingual and that helps tremendously!"
We responded:
"Thank you Gisell for the kind words! We appreciate you and your business. You are important to us and we are honored to serve you!"
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Clarissa Martinez

December 6, 2024

5  out of  5
rating by Clarissa Martinez
"I have had the pleasure of working with Celeste, and I couldn't be more impressed with her service. She is always polite, professional, and genuinely dedicated to ensuring I have the best coverage possible. Not only does she take the time to explain everything in detail, but she's also constantly looking for ways to improve my protection, which gives me peace of mind knowing I’m in good hands. Additionally, Celeste is bilingual and speaks fluent Spanish, which has been incredibly helpful. It's rare to find someone who offers such personalized and attentive service, and I highly recommend her to anyone in need of reliable insurance support."
We responded:
"Thank you Clarissa for the 5 star review. It is great to know you had a positive experience with our office and especially with Celeste. She is passionate about assisting customers. "
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Amy Allred

December 4, 2024

5  out of  5
rating by Amy Allred
"Kyle Nelson was a huge help with finding the best policy for me! He was very professional, polite & quick to get back to me with pricing!! Highly recommend him & this agency for auto insurance"
We responded:
"Thank you Amy for your review!! So glad your had a great experience with Kyle. We look froward to serving you with your insurance needs!"
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Janette Hargrave

November 26, 2024

5  out of  5
rating by Janette Hargrave
"I have to give a huge thank you to Kyle! I had been searching for new homeowners and auto insurance and was frankly frustrated with the entire process. When I found Kyle, he was absolutely the most courteous and professional agent I have had the pleasure of working with. He answered all my questions and was great at staying in contact with me throughout the process. He’s a keeper!!"
We responded:
"Thank you Janette for feedback. We are so happy you were pleased with your experience with Kyle. He is truly passionate about helping our customers!"
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Ana Roman

November 20, 2024

5  out of  5
rating by Ana Roman
"Thank you Celeste for always giving me all the help I need and answering all my doubts and questions. You are very kind and patient. God bless you. Without a doubt you are doing an excellent job."
We responded:
"Thank you Ana for the positive feedback with our service and Celeste! She definitely is an asset and truly cares about give remarkable service! "
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Steve Styers

November 19, 2024

5  out of  5
rating by Steve Styers
"Set up a new renters policy with Celeste Martinez today, very easy and simple to accomplish, very satisfied with the service"
We responded:
"Thank you Steve for your 5 star review. You are important to us and deserve great service. We look forward to continuing meeting your insurance needs. "
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Lisa

November 15, 2024

5  out of  5
rating by Lisa
"Celeste is always extremely helpful and always follows through with what she says she will do. I appreciate her knowledge and professionalism!"
We responded:
"Thank you Lisa for the five star review. You are important to us and Celeste is wonderful at showing that!"
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Kofii Brooks

October 17, 2024

5  out of  5
rating by Kofii Brooks
"I always speak with Kyle Nelson! He is a great customer service rep. Very thorough, and patient if he is unsure he is honest and always contacts me back. He is very sincere and caring . I have not secured a State Farm policy as of yet however I cannot wait thanks to him!"
We responded:
"Kyle is indeed a valuable member of our team, and I'm glad to hear about your positive experience with him. His thoroughness and sincerity are qualities we truly value. We're happy that his service has made a positive impression on you. If you have any questions or need further assistance, our office is always here to help. Looking forward to assisting you with your insurance needs! - Lisa Blackwell - State Farm Insurance Agent, Asheboro, NC"